The team that curates the marketplace at Rakuten.com is here to help you navigate this challenging time with safety, comfort, and peace of mind. We are doing our part to prevent profiteering by closely monitoring prices of high-demand products. When we see evidence of price gouging, we will remove listings.
We are working closely with our merchants to assure that their inventories of essential medical products and household items are kept current and offered to you at competitive prices.
We are monitoring shipping and delivery times to assure that your orders are delivered as quickly as possible. Currently, many carriers and businesses are experiencing delays as the situation remains fluid. Since quarantine policies vary by region or state, delivery times can be inconsistent across the United States and may not match the time frames listed on our website. We ask for your patience and understanding as we all work through this together.