You may have noticed a change recently! Here are some helpful tips to help you navigate the new experience:
Help, I’m stuck on the cashback (pink site) page and I want to access the original Rakuten site and shop product deals.
You can access the original Rakuten site in a few different ways:
- Go directly to rakuten.com/shop
- Subscribe to Rakuten Daily Deals email
- Search “Rakuten” on the top navigation bar, select Rakuten.com and then click “Shop Now”
- You can click rakuten.com/shop in the footer
Why am I being prompted to login multiple times on Rakuten.com?
We are in the process of merging two site experiences, Cash Back and our product marketplace. At this current time if navigating between Rakuten.com and Rakuten.com/shop you may be prompted to login multiple times as you switch from one experience to the other.
What are Rakuten Super Points®?
To learn more about Rakuten Super Points®, please click here:
Where are my Rakuten Super Points®?
To view your Rakuten Super Points® balance earned from previous purchases, please click here:
What is Cash Back?
Cash Back saves you money by using a simple business model: Stores pay Rakuten a commission for sending our members to shop at their websites. Rakuten then splits that commission with you, in the form of Cash Back.
To learn more about Cash Back, please click here:
Where is my Big Fat Check?
In order to track your Big Fat Check, please login to your Rakuten.com account and click here:
If you have any additional questions about your Cash Back experience, please visit: https://www.rakuten.com/help
Or reach out to the Cash Back customer service at: