How do I Leave a Product Review?

 

Rakuten.com encourages its customers to review items they have used! Even better, when you write a item review, we’ll award you Rakuten Super Points™!

By leaving feedback about your experience, it becomes a valuable tool for all of our customers to determine the quality of an item as these reviews can be viewed from the item's listings. 

Leaving a Product Review from a Listing

To leave a review about an item:

  1. Locate the listing of the item you would like to review
  2. Click on the "Write a Review"" link below the title of the item
  3. A pop-up will appear asking you to fill out the required fields with the asterisks (*)
  4. Once you are satisfied with your review, click to agree to the terms and conditions and “Post Review”

5. You will see the message below when your review has been submitted 

Leaving a Product Review from My Orders

  1. Access your My Orders
  2. Locate the item you want to leave a review

3. A pop-up will appear asking you to fill out the required fields with the asterisks (*)

4.Once you are satisfied with your review, click to agree to the terms and conditions and “Post Review”

5. You will see the message below when your review has been submitted

Confirming your Review Submission

You will receive an email from us confirming that you submitted the review. 

If you are satisfied with submitting your review, click on “Confirm your review submission”

After confirming your review submission, you will receive the following message:

When your review has been published to the product listing page, you will receive an email letting you know that your review has been published. You can click on "See you review" to see your review

You will be able to see your review as a pop-up on the product listing page:

If you try to leave another product review for the same product, you will receive this message:

Please note that there are certain guidelines that must be followed in order to get your review published.  Please see below:

  • Keep your review focused on the product.
  • Avoid writing about customer service, contact us instead if you have issues requiring immediate attention.
  • Refrain from mentioning cpmpeitors or the specific price you paid for the product.
  • Do not include and persoanlly identifying information, such as full names.

We want to publish your review so please just follow these suggestions!

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