Rakuten.com is a virtual mall hosting thousands of sellers across the United States that have millions of items. Just like a mall, the return policy for an item sold by a Rakuten Marketplace Seller is governed by that seller.
Please contact the seller or check the seller's return policy to arrange a return for these items. If you have a received an item from Rakuten.com as a gift, please contact us and we will be glad to help you with the seller's contact information.
Should you have any issues with your return, you can rely on the Rakuten.com Marketplace Guarantee to back you up.
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