You can contact Rakuten.com by using the "Contact Us" link to the right of all our help pages.
To contact Rakuten.com:
Click on the "Contact Us" button on the right of all our help pages
- Fill out the provided Web form
- Select the "Request Email" button to have us email you a response or the "Request Callback" button to have us call you at the number you provide
You can expect a response within the timeframe designated below the button you click.
The "Request Callback" button may not appear is agents are not available. Please request an email response instead.