What are Rakuten Super Points™?

The Rakuten Super Points™ program is our way of thanking you for your loyalty. The more qualifying purchases you make on Rakuten.com, the more Rakuten Super Points™ you receive!

Once your Rakuten Super Points™ mature, or become available for use, you can redeem them and use them to pay for new purchases on Rakuten.com.

What’s changed to our Rakuten Super Points™ program?

Standard and Promotional Points are now available to use 1 day after your order ships and have an expiration date of 1 year.  You no longer have to wait 15 days for your points to mature and the expiration period has been extended. 

What kind of Rakuten Super Points™ are there?

There are two types of Rakuten Super Points™:

Standard Rakuten Super Points™ – These are Rakuten Super Points™ earned making regular purchases on Rakuten.com that are not part of a Rakuten Super Points™ promotion

Promotional Rakuten Super Points™ –
These are Rakuten Super Points™ awarded when purchasing using special Rakuten Super Points™ promotional codes

How do I earn Rakuten Super Points™?

You can earn 1 standard Rakuten Super Points™ for each $1 you spend on an item (excluding shipping fees, tax, and any other fees associated with your order). For example, if your item was $500, you would get 500 Rakuten Super Points™ ($5).

No enrollment is necessary to earn standard Rakuten Super Points™, but certain restrictions apply, including these:

  • You must use a Rakuten.com Account (guest checkout orders do not qualify)

Additionally, there is no maximum for the amount of standard or Rakuten Rewards MasterCard® Rakuten Super Points™ that may be earned on an order; however, unless otherwise stated, you may only earn up to a maximum of 10,000 promotional Rakuten Super Points™ per a promotion, account, customer, and shipping address.

You can also earn Rakuten Super Points™ by providing us with seller reviews.

Why don't I earn Rakuten Super Points™ with guest checkout?

Rakuten Super Points™ are only available to Rakuten.com Account holders. Because Rakuten.com Accounts are not used in the purchase process, we cannot provide Rakuten Super Points™ when you use Rakuten Guest Checkout.

When can I use my Rakuten Super Points™?

Standard Rakuten Super Points™ and Promotional Rakuten Super Points™ are available to use 1 day after your order ships.

How can I use Rakuten Super Points™?

You may apply your Rakuten Super Points™ on the order "Payment" page of the Rakuten.com Checkout process.

On the "Payment" page, you will see a “Rakuten Super Points” box showing how many Rakuten Super Points™ you available to use towards your order.  These points are automatically applied to your order. You may adjust the amount points you would like to apply to the order by entering the amount you would like to use in the available text box.   If you do not want to use the points, you may check the box "Do not apply points". 

Your Rakuten Super Points™ will be applied to the order using the Rakuten Super Points™ with the closest expiration date first.

For every Rakuten Super Points™ applied, the cost of your order will be reduced by $0.01. The minimum number of Rakuten Super Points™ you may use is 1. The maximum number of Rakuten Super Points™ that you can use is 25,000 Rakuten Super Points™ per order or 100,000 Rakuten Super Points™ per month.

You can pay for any items on Rakuten.com with a mix of Rakuten Super Points™ and any method of payment below.

  • Debit or Credit Card
  • PayPal          

How will my Rakuten Super Points™ be refunded?

Any refunds for orders that have used Rakuten Super Points™ will have their refunds issued in the equivalent amount of Rakuten Super Points™.

If a partial refund is applied to an order, the portion paid in Rakuten Super Points™ will be refunded first before the payment method used. For example, if $50 of an order was paid in Rakuten Super Points™ and a partial refund of $10 was applied to the order, the $10 would go back in Rakuten Super Points™. If the amount of the partial is more than the points used, the remaining partial refund will be applied to the payment method used.

Refunds for Rakuten Super Points™ can take up to 1 business day to process.

When do my Rakuten Super Points™ expire?

Standard Rakuten Super Points™ expire 1 a year after the Rakuten Super Points™ become available to use. If you make a purchase within that time period, all unused Standard Rakuten Super Points™ are renewed for another 1 year from when your new order ships.

Promotional Rakuten Super Points™ expire in accordance to the promotion’s terms and conditions. Promotional Rakuten Super Points™ do not renew as a result of subsequent purchases.

Rakuten Rewards MasterCard® Rakuten Super Points™ expire 2 years after the Rakuten Super Points™ become available for use. Rakuten Rewards MasterCard® Rakuten Super Points™ do not renew as a result of subsequent purchases.

In all cases, a notification will be sent prior to the expiration of your Rakuten Super Points™ to allow you time to use them or make another purchase.

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