Checking the Return Policy of a Listed Item
If you would like to check the return policy of a Rakuten.com Seller prior to purchasing an item, you can do so by clicking the link labeled "Return Policy" beneath the "Add to Cart" button right below the sellers's rating. This will bring you to the seller's complete return policy.
Checking the Return Policy of a Purchased Item
To see the policy of an item you purchased, please:
- Access your Rakuten.com Account Order History.
- Locate the item you would like to return.
- Click on the "Item Returns" link under the "Available Actions" category of the item you wish to return to access the seller's policy.
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