Rakuten.com has your safety and security in mind when surfing our site or making a purchase through our marketplace.
Surfing the Site
All information is secured utilizing the latest 128-bit encryption technology in all areas of our site that asks you for any personal information.
To know if the page is secure, just check to see that the web address starts with "https://" instead of the typical "http://" start. As long as you see this, your information is being transmitted securely!
Purchasing on the Site
At Rakuten.com, we comply with the requirements of the Payment Card Industry (PCI) Data Security Standard (DSS) in protecting your information.
We use the token method of processing credit cards. In this process, the credit card information our customers provide is not stored in our order management system. This makes your payment information inaccessible to anybody working on your order or within our IT infrastructure.
Additionally, when we send your order to one of our Rakuten.com Sellers, we pass along only what is needed for a seller to process and ship your order. Even refunds are issued though our system without the seller accessing your payment information.
Finally, should you have any issues with your order, you are protected by theRakuten Markeplace Guarantee.