What shipping companies are used to deliver orders?


Rakuten.com Sellers use a variety of shippers. These shippers include, but are not limited to:

Sellers may also use shippers that are not on this list. The choice for which carrier will be used can vary depending on the location of the warehouse, the shipping destination, or contracts the seller has with certain carriers. Because of this, we will be unable to inform you which carrier will be used prior to the shipment of your order. Please see the tracking information provided in your shipping confirmation email to see what shipper has been used or contact the Rakuten.com Seller for more information.

If your item is too large or bulky for this shipping method, it may be sent using one of our freight shippers (see below).

Freight Deliveries for Large, Oversized, or Heavy Items

When you check out with an item that is oversized or extremely heavy, your order will be shipped to you using a freight carrier.

The freight carriers used by Rakuten.com Sellers frequently include, but are not limited to:

  • AIT World Wide
  • Ensenda
  • Home Direct USA
  • Mach 1 Air
  • Saia
  • SEKO World Wide
  • Manna
  • Vitran
Freight shipments will usually be delivered to a local freight hub or terminal anywhere in the contiguous 48 states within 3 to 10 business days. Once your order is at the local freight hub or terminal, a local delivery agent will call and schedule a delivery appointment within a 4 hour delivery window during normal business hours, 8 a.m. to 5 p.m., Monday through Friday. If you have not yet heard from the freight company after the end of the 10th business day, you may want to contact them directly to schedule a delivery appointment that is convenient for you.

An adult signature is required on all deliveries of TVs, as well as some other items depending on the size, weight or value of the items.

Additionally, in some cases, the delivery driver might not be able to assist with moving your item inside the delivery address due to carrier restrictions. Please plan to have an additional person at your residence at the time of delivery that might be able to help you if the item you ordered is considerably large or heavy. Your carrier will be able to provide details regarding this at the time you set your appointment with them.


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