Can I change the shipping address after I have placed my order?

In order to ensure that your order quickly reaches the seller to prepare for shipment, there is no option to change the shipping address after an order is placed.

If you would like to cancel your order, please contact the seller.  Once your order has been cancelled, you may place a new order with the updated shipping address.

Rakuten holds its marketplace sellers to high standards of quality, so you can expect a response back from your Rakuten Seller within 2 business days after contacting them.

What if I have trouble contacting a seller?

If you do not see the "Contact Seller" link or the seller is unresponsive after 2 business days, we will be glad to help so please feel free to contact us.

Have more questions? Submit a request


Please sign in to leave a comment.