How do I cancel my order?

In order to ensure that your order quickly reaches the seller to prepare for shipment, there is no option to cancel an order through your account once it has been placed.

To cancel your order, please contact the seller.

Rakuten holds its marketplace sellers to high standards of quality, so you can expect a response back from your Rakuten Seller within 2 business days after contacting them.

What if I have trouble contacting a seller?

If you do not see the "Contact Seller" link or the seller is unresponsive after 2 business days, we will be glad to help so please feel free to contact us.


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