Rakuten is a Marketplace that has sellers across the United States that have millions of items being sold and shipped by those sellers. The return policy for an item sold by a Rakuten Marketplace Seller is governed by that seller.
NOTE: The return policy for the item you want to return is determined by the seller, so you’ll need to check the seller’s return policy and then follow their instructions to complete your return. If you received the item as a gift, just contact us and we’ll help you.
Check the seller’s return policy and get instructions to complete your return:
Go to your My Orders page > find the item you want to return, and click on the seller’s name (on the top right) to go to their store > click on Seller Info (on the top left) to find their return policy > you’ll find detailed instructions that you can follow to complete your return.
If the seller’s return instructions require you to request a return authorization, contact the seller:
Go to your My Orders page to find the item you want to return > click on Initiate Return (on the top right). Items that are eligible for return will appear for you to select. You will then get a message form > the form will auto-populate your order information and personal data, but you’ll need to fill in your details and tell the seller why you want to return > click on Send Message to send your message. You should receive a response from the seller within two business days.
For additional questions please email firstname.lastname@example.org.