How do I check a marketplace seller's return policy?

Checking the Return Policy of a Listed Item

If you would like to check the return policy of a Rakuten.com Seller prior to purchasing an item, you can do so by clicking “Seller Information” located on the upper left side of any listing.

Click on “Return and Tax Policies”. This will bring you to the seller's complete return policy.

Checking the Return Policy of a Purchased Item

To see the policy of an item you purchased, please:

1. Access your com Account Order History.

2. Locate the item you would like to return.

3. Click on the sellers name located next to the contact seller link.

4. It will bring you to the sellers listing.

5. Click on “Seller Information” located on the upper left side of any listing.

6. Click on “Return and Tax Policies”. This will bring you to the seller's complete return policy.

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