The Rakuten Points program is our way of thanking Rakuten account holders for their loyalty. The more qualifying purchases you make on Rakuten, the more Rakuten Points you receive!
You can check your Rakuten Points balance, transaction history, and expiration dates in “My Rakuten Points. First, make sure you are on the Rakuten.com/shop site.
To check your balance, transaction history, and expiration dates, please:
1. Click the "My Account" drop-down menu at the top of any page
2. Click “My Rakuten Points” and sign in to your account
3. From this page, you can keep track of your Rakuten Points activity
How can I see my Rakuten Points balance?
1. On the upper left side of the Rakuten Points page is your total points available for use on purchases.
2. Underneath the “Total Points” is the breakdown of Standard and Limited-Time Points available for use.
How can I see when my Rakuten Points expire?
1. On the upper left side of the Rakuten Points page, you can view the expiration dates for your points
2. The “Expiration Time” is the date and time your points will expire. Points must be used before they expire
3. Under “Points” is how many points will expire if they are not used by the date and time provided
How can I see when my Rakuten Points Transaction History?
1. The transaction history is available below the “Points Overview”
2. You will be able to see more detailed information regarding your point history, expiration, type of points awarded, and transaction details.
There are two types of Rakuten Points:
Standard Points – These are Rakuten Points earned making regular purchases on Rakuten that are not part of a Rakuten Points promotion.
Limited Time Points – These are special limited-time promotional opportunities to earn a greater amount of Rakuten Points for purchases.
There is no maximum for the amount of Standard Points that may be earned on an order. For Limited Time points, please refer to the Terms and Conditions of each campaign for the maximum amount earned per promotion, account, customer, and shipping address.