What if I forgot my Rakuten.com Account’s password?

To change the password associated with your Rakuten Account, please follow these steps:

1. Click on "My Account" link on the top right side of the any page and click on "Sign In". 

2. Click on "Forgot your password?" to reset your password.

3. Enter the email address of the account password you would like to reset.

4. An email will be sent to you with instructions on how to reset your password.

5. Click the link provided in the email. This link is only available for 30 minutes and for a single use.  If it does not work, please restart at step 1.

Password Restrictions

All passwords:

  • Are case sensitive
  • Must be 8 to 128 characters in length
  • May not contain spaces, the less than symbol (<), or upper ASCII or Unicode characters



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