To update your password:
1. At the top of any Rakuten Page, click “Home” and sign in to your account.
2. Once you are logged into your account, go back “My Account” and select “Edit Profile” from the dropdown.
3. Enter and confirm the new password. To save the changes, enter the old password and type in the Security Text.
- The new password must be at least 8 characters
- The system will advise you if your password is very weak, weak, fair, strong or very strong
- The system will not accept very weak or weak passwords.
4. You will receive an email asking them to verify their account. Please enter the code sent to your email address.
5. The interface will confirm a successful change:
Please note you can also migrate to the "Forgot Password" link on the sign-in page. This may be an easier user experience: