To reset a password you forgot:
1. At the top of any Rakuten Page, click “My Account” and sign into your account.
2. Once you are logged into your account, go back to “My Account” and select “My Account” from dropdown.
3. Select “Password Settings” from the menu on the left side of the page.
4. It will then bring you to the “Password Settings” page.
5. Enter and confirm your new password.
6. Enter your old password and enter the security Captcha.
7. Then press “Save Changes” to complete the change.