You may have noticed some recent changes to the Rakuten.com website, we’re currently undergoing a site transition in order to improve our customer shopping experience. We’re passionate about providing you with an exceptional customer journey, and with continual improvements and iterations we can stay true to that passion! While this will be a work-in-progress, we have some new and improved updates we’re excited to share with you in the near future!
Please bear with us through this transition as there will be some technical difficulties. Starting August 21st, all Rakuten Super Points™ transaction history will not be available to view in your account history page. Rest assured that your point balance prior to August 21st will be migrated to our new Rakuten Point Club program and remain available for your use. You will notice your point balance as a single transaction in the new history page.
If you have any questions regarding your point balance, please contact us:
- Toll free: 800-800-0800 (M-F, 6:00 AM to 5:00 PM Pacific)
- E-mail: firstname.lastname@example.org
- By selecting "Contact Us" at the top right of this page
We sincerely thank you for your patience and understanding through these small hiccups!
-The Rakuten Team